
Key Project Highlights
Founding Team Member with significant contributions across training, content, support, and company culture initiatives:
Training & Knowledge Management
Created comprehensive knowledge base infrastructure including multiple Help Centers with 300+ articles
Produced multimedia training content including 60+ training videos (writing, voicing, and production)
Developed diverse training methodology establishing Facilitator-Led, Train-the-Trainer, and On-Demand programs
Streamlined onboarding through company's first Training Wiki, measurably reducing new hire onboarding time
Client Success
Onboarded major enterprise clients from dozens of Fortune 500 companies including:
Gainwell Technologies
McKesson
Baker Hughes
Shell
Centene
Schneider Electric
Best Buy
Bristol-Myers Squibb
Maintained exceptional satisfaction ratings (92% client satisfaction)
Led global support operations for nearly two years, achieving 99.1% Customer Satisfaction score
My Role in Gainwell’s Skills Transformation Journey
Since 2022, I’ve worked closely with Gainwell Technologies to support their SkyHive implementation, known internally as G>Force. Over three years, I’ve:
Led dozens of engaging, interactive training workshops for HR, IT, and business leaders.
Authored and narrated a full suite of custom SkyHive videos for their internal LMS, ensuring the messaging aligned with platform capabilities and Gainwell’s unique culture.
Created tailored user guides to support ongoing adoption, skill development, and internal mobility initiatives.
While the published case study outlines the results -83 % employee profile completion, 645 courses taken, and an NPS of 39 .hese outcomes were powered by a deep commitment to making the experience clear, human, and empowering.
This wasn’t just about deploying a tool but about helping real people discover new paths, highlight hidden talents, and feel confident navigating change. That’s the kind of work I’ll always say yes to.
Communication & Culture
Brand voice development as the voice of SkyHive's marketing videos
Technical communication writing and publishing public-facing Enterprise Release notes since July 2022
Internal engagement leadership:
Led Social Committee initiatives (45% boost in employee engagement)
Facilitated monthly company townhalls for nearly three years
Designed and launched innovative Buddy Program