Key Project Highlights

Founding Team Member with significant contributions across training, content, support, and company culture initiatives:

Training & Knowledge Management

  • Created comprehensive knowledge base infrastructure including multiple Help Centers with 300+ articles

  • Produced multimedia training content including 60+ training videos (writing, voicing, and production)

  • Developed diverse training methodology establishing Facilitator-Led, Train-the-Trainer, and On-Demand programs

  • Streamlined onboarding through company's first Training Wiki, measurably reducing new hire onboarding time

Client Success

  • Onboarded major enterprise clients from dozens of Fortune 500 companies including:

    • Gainwell Technologies

    • McKesson

    • Baker Hughes

    • Shell

    • Centene

    • Schneider Electric

    • Best Buy

    • Bristol-Myers Squibb

  • Maintained exceptional satisfaction ratings (92% client satisfaction)

  • Led global support operations for nearly two years, achieving 99.1% Customer Satisfaction score

Communication & Culture

  • Brand voice development as the voice of SkyHive's marketing videos

  • Technical communication writing and publishing public-facing Enterprise Release notes since July 2022

  • Internal engagement leadership:

    • Led Social Committee initiatives (45% boost in employee engagement)

    • Facilitated monthly company townhalls for nearly three years

    • Designed and launched innovative Buddy Program

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