My Best Practices for Training

Since 2015, I've conducted thousands of hours of training for clients, partners and colleagues. These are just a few of my best practices that apply to every scenario.

I always arrive at least 5-10 minutes early to avoid technical mishaps.

I always do prep work, even if it's a subject I know like the back of my hand.

Related to the point above, I write down some jot notes in a Google Doc or a piece of paper to keep myself on track. I've never believed in scripting myself, however.

I eliminate distractions: my phone, Slack messages, and notifications. These individuals deserve my full attention.

Regardless of my day, I show up in a good mood, smile and present the version of myself.

I always turn on my camera to greet attendees if it's an online session, which most tend to be.

I always create an engaging and comfortable environment where individuals feel welcome to ask questions and interact.

I always speak clearly and at a digestible pace.

I avoid using jargon, buzzwords or meaningless terms.

I don't pretend to be the most intelligent person in the room because I'm likely not.

Practical examples through straightforward storytelling are a necessity.

I always outline what happens next.