I’m Chris Toplack and throughout the course of my life, I have prided myself on being a freedom from concern both personally and professionally.
I have proven expertise in developing innovative channels for establishing client relationships, creating and implementing onboarding and training programs, coaching and mentoring talent, strengthening brand awareness, providing product expertise and increasing business revenue while implementing team sales strategies.
Below, I’m going to cover my experience based on each industry.
I started my Radio Broadcasting career at 18 by co-hosting a bi-monthly show on Friday evening London Calling for Radio Western.
Later, I attended Fanshawe College where I graduated from the Radio Broadcasting program making Dean’s List. Throughout my two-year year program, I assisted with launching two internet radio stations and regularly hosted shows on 106.9 The X.
Immediately upon graduating, I packed up my bags and moved to Sarnia, Ontario where I enjoyed a 3-year plus stay at Blackburn Radio.
During my tenure with the company, I developed, hosted, and produced programs Country 103.9 CHOK in the Mid-Day, Afternoon, and eventually Morning slots while simultaneously producing and voicing a weekly countdown show.
My other key responsibilities:
After achieving all of my radio-related goals in a short period of time, I parted ways with my first true love and radically altered my career trajectory. I soon worked in Admissions at Westervelt College where I connected with students to provide information regarding educational programs and learning outcomes, student services, and available financial support; increased enrollment to exceed targets.
My responsibilities also included conducting student interviews to determine the best fit among program choices based on career goals and personal suitability; met with students to improve career readiness and provide coaching.
After nearly three years of working in private education, I joined a start-up software company by the name of Media Sonar where I initially was brought on as one of their only Sales Executives where I managed sales from initial contact through to closing the deal, exceeding sales objectives as determined by business development initiatives.
I later pioneered the Client Success (Account Management) pillar of the company where I Communicated with clients regularly to receive feedback about the product while supporting the development and ensuring satisfaction; arranged for subscription renewals. Wearing multiple hats, I also oversaw support and training of clients, redeveloping training tailored to specific client groups; scheduled and led training sessions, prepared learning materials, and hosted webinars.
Once again, I pioneered another new role for the company as the lead Product Specialist where I oversaw the training and customer experience for both internal and external stakeholders while acting as the platform’s expert user.
It was here that I gained valuable experience demoing Fortune 500 companies, universities, colleges, city and county police departments along with sports facilities.
In an effort to continue expanding my skillset, I dove into the world of marketing agencies.
My first stop saw me fill the role of Manager of Strategy and Client Services for TMD where I developed strategic account marketing plans and set a direction for existing clients while performing higher-level planning development and management of client projects.
To further expand my digital marketing knowledge, I joined Northern Commerce as a Project Manager. In this role, I lead project teams through the initiating, planning, executing, monitoring/controlling, and closing phases, as necessary, to complete a project.
Currently, I am the Corporate Trainer at Ontario’s leading private provider of workplace health and safety training, OSG.
Upon joining the company, I created, implemented and presented onboarding and training programs that were previously non-existent. The end results were met with rave reviews by new and current employees which also assisted in creating new streams of revenue for the company.
I’m also involved in training and guiding new and current employees, conduct ongoing sales and customer service training, writing, recording, and producing internal tutorial videos.
Currently, I am the Manager, Customer Training Specialist at SkyHive, which is a cloud-based workforce management and reskilling software provider that works on reducing global unemployment and underemployment.
In May 2021, SkyHive was recognized by Gartner in the Cool Vendor in the Human Capital Management: Technology Innovations to Support the Future of Work report.
In my role I own the strategy, planning and design of training programs for clients. I also lead and support our Customer Training Specialists ensuring the team is equipped with the readiness skills and knowledge they require to deliver an excellent customer experience. My focus is on implementing high-quality training, resources to support training and employee development.
Since leaving radio, I also established myself as an independent voice-over artist that sees me constantly develop my voice and style to suit the needs of a project; study and rehearse lines with the appropriate expression for presenting material for tutorials, commercials, videos, and promos.
My voice can be heard locally and even in faraway places such as Perth, Australia.
I also developed, produced, and hosted several sponsored UFC/WWE related podcasts including:
I recently hosted, wrote, and produced the Pro Wrestling Stories Podcast, which transports listeners to the nostalgic moments of wrestling’s past.
The idea of ChrisToplack.com has floated around in my mind for a number of years. This is a website that provides you with an overview of my experience and services while connecting with you.
Welcome to my world. Welcome to my life. I can only hope that you take off your shoes and stay awhile.